Escalation Routing
by AaaS · open-source · Last verified 2026-03-27
Routes unresolved or high-risk incidents to the appropriate human responder with full diagnostic context. Determines escalation urgency (P1-P5), identifies the correct on-call engineer or team based on service ownership, and packages a complete incident summary (timeline, diagnostics run, hypothesis). A cross-foundry skill reused by Customer Success (F4) and Healthcare (F9) agents.
https://aaas.blog/skill/escalation-routing ↗B
B—Above Average
Adoption: B+Quality: AFreshness: ACitations: BEngagement: F
Specifications
- License
- MIT
- Pricing
- open-source
- Capabilities
- priority-classification, team-ownership-resolution, context-packaging, sla-awareness, multi-channel-notification
- Integrations
- pagerduty, opsgenie, slack, teams
- Use Cases
- incident-escalation, support-ticket-routing, crisis-notification
- API Available
- No
- Difficulty
- intermediate
- Prerequisites
- Supported Agents
- uc-sre-triage, uc-support-resolver, uc-live-call-coach
- Tags
- escalation, routing, incident, human-in-the-loop, triage, priority
- Added
- 2026-03-27
- Completeness
- 100%
Index Score
61.3Adoption
76
Quality
82
Freshness
86
Citations
62
Engagement
0