Knowledge Retrieval
by AaaS · open-source · Last verified 2026-03-28
Retrieves relevant articles, documentation, and policy information from knowledge bases in response to real-time queries. Uses hybrid search (keyword + semantic) with cross-encoder reranking to surface the most contextually appropriate content for support and coaching agents.
https://aaas.blog/skill/knowledge-retrieval ↗B
B—Above Average
Adoption: B+Quality: AFreshness: A+Citations: BEngagement: F
Specifications
- License
- MIT
- Pricing
- open-source
- Capabilities
- hybrid-search, semantic-retrieval, cross-encoder-reranking, context-windowing, source-citation
- Integrations
- confluence, notion, zendesk-guide, intercom-articles
- Use Cases
- support-agent-assist, call-coaching, self-service-qa
- API Available
- No
- Difficulty
- intermediate
- Prerequisites
- Supported Agents
- uc-live-call-coach, uc-benefits-advisor
- Tags
- rag, knowledge-base, retrieval, search, context-fetching
- Added
- 2026-03-28
- Completeness
- 100%
Index Score
60.3Adoption
72
Quality
84
Freshness
90
Citations
62
Engagement
0