Skillcustomer-success-foundryv1.0

Real-Time Sentiment Analysis

by AaaS · open-source · Last verified 2026-03-28

Analyzes live conversation streams (audio transcripts or chat) for emotional tone shifts in real-time. Detects frustration, confusion, satisfaction, and urgency — enabling coaching agents to surface relevant responses before customer emotions escalate.

https://aaas.blog/skill/real-time-sentiment-analysis ↗

C+

C+—Average

Adoption: C+Quality: AFreshness: A+Citations: C+Engagement: F

Specifications

License: MIT
Pricing: open-source
Capabilities: live-transcript-analysis, emotion-classification, frustration-detection, urgency-scoring, tone-shift-alerting
Integrations: twilio, five9, nice-cxone
Use Cases: call-center-coaching, chat-support-monitoring, escalation-triggering
API Available: No
Difficulty: advanced
Prerequisites
Supported Agents: uc-live-call-coach
Tags: sentiment, real-time, nlp, emotion-detection, call-center
Added: 2026-03-28
Completeness: 100%

Index Score

50.5

Adoption

Quality

Freshness

Citations

Engagement

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