Ticket Routing
by AaaS · open-source · Last verified 2026-03-28
Classifies support tickets by category, urgency, and required expertise, then routes them to the correct queue or human agent. Handles auto-resolution for simple cases and escalates complex ones with full context summaries.
https://aaas.blog/skill/ticket-routing ↗B
B—Above Average
Adoption: B+Quality: AFreshness: ACitations: BEngagement: F
Specifications
- License
- MIT
- Pricing
- open-source
- Capabilities
- category-classification, urgency-assessment, expertise-matching, queue-assignment, auto-resolution-routing
- Integrations
- zendesk, freshdesk, intercom, salesforce-service-cloud
- Use Cases
- support-triage, ticket-deflection, escalation-management
- API Available
- No
- Difficulty
- beginner
- Prerequisites
- Supported Agents
- uc-support-resolver
- Tags
- support, routing, triage, classification, queue-management
- Added
- 2026-03-28
- Completeness
- 100%
Index Score
60.2Adoption
74
Quality
80
Freshness
86
Citations
60
Engagement
0